It's important that employees trust your communications to them. With the rise of phishing and other cyber attacks, and training for employees about those, they may be suspicious of anything that shows up in their inbox that they don't recognize (as they should be). Blissbook's custom domain functionality (and custom email sending account functionality) are built to ensure employees aren't suspicious of Blissbook or the content/links you send them through our platform.

To set up a secure custom domain (e.g. https://policies.yourcompany.com), head to your organization settings page: Click ORGANIZATION at the top of the page, then click the settings icon in the gray navigation on the left (4th option down):

In the GENERAL section right under your organization name, you'll see a section for Custom Domain.

Click the blue "Add a Custom Domain" link to get started.

Your domain can be secured via a certificate that you upload, or you can use one that we will issue on your behalf via Let's Encrypt.

Blissbook-Issued Certificate

  1. Enter the custom domain you'd like (e.g. policies.yourcompany.com).

  2. Click the View Setup Instructions button.

  3. Follow the presented instructions to create the CNAME record (*see note below).

  4. Wait patiently. Blissbook will verify your domain automatically. It usually happens within 15-60 minutes, but it may take up to 72 hours.

Bring Your Own Certificate

  1. Click the "upload your own certificate" link in the Custom Domain panel's introduction.

  2. Enter the custom domain you'd like (e.g. policies.yourcompany.com).

  3. Copy & paste your X509 Certificate and Private Key into the appropriate fields.

  4. Click the Install Certificate button to be shown CNAME setup instructions.

  5. Follow the presented instructions to create the CNAME record (*see note below).

  6. Wait patiently. Blissbook will verify your domain automatically. It usually happens within 15-60 minutes, but it may take up to 72 hours.

*Note: Your CNAME instructions will look something like this:

Depending on your registrar, you will likely only need to enter the "policies" part of the above example (rather than "policies.yourdomain.com") into the Host field. It may look something like this:

Root Domains

Blissbook currently only officially supports custom domains at the subdomain level. You may be able to create one at a root domain (e.g. yourdomain.com instead of policies.yourdomain.com). How easy this is depends on your DNS/hosting provider.

Some DNS providers have an ALIAS or ANAME record that will allow you to redirect a root domain to another name. If yours offers this, you can follow the above setup instructions but use an ALIAS or ANAME record instead of a CNAME record. You will then either leave the Host/Name field blank or enter an @ symbol – check with your DNS provider for details.

If your DNS provider does not offer this, you'll need to set up your custom domain in Blissbook using a subdomain (e.g. www), and then redirect your root domain to this subdomain. You would follow the above instructions as normal, and then you'll need to talk to your DNS provider to figure out how to redirect your root domain to that subdomain.

What Now?

Once your custom domain is verified, this panel and your account settings page will be updated to reflect that it is active. You can then change the URL in your browser's address bar to use Blissbook as your custom domain.

All emails sent through the Blissbook system will use your custom domain as the link to click to view a document or otherwise enter the Blissbook system.

You will also see the custom domain as a valid URL when you view the Links for a document (to open the Links drawer for a Live document, click the green down-arrow button next to a document on your HOME page, then choose Links).

Example Custom Domain Names

The custom domain you use largely depends on the content that will be in Blissbook. If it's a single handbook, guide, manual, or code of conduct, a custom domain focused on that specific document works great. If you're sharing more information than that, use a more generic name. Here are some suggestions:

  • policies.yourdomain.com

  • handbook.yourdomain.com

  • handbooks.yourdomain.com

  • wiki.yourdomain.com

  • howto.yourdomain.com

  • manual.yourdomain.com

  • manuals.yourdomain.com

  • guide.yourdomain.com

  • guides.yourdomain.com

What happened to my document's custom domain?

If you previously set up a vanity/custom domain on a document in Blissbook in the past, nothing will happen. It will still work as a non-secured vanity domain that redirects users to your *.blissbook.com URL to log in securely.

We recommend that once you set up a new custom domain, you delete the old handbook/document-specific ones. Or do it beforehand if you want to reuse the same custom domain. To do this:

  • Click the green down-arrow button next to a document on your HOME page, then choose Links.

  • Next to the custom domain, click the blue Edit button.

  • Click Remove

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