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Invite link has expired

What to do if an employee contacts you to say their Blissbook invite has expired

Written by Diane Marshall

What the employee sees

When an invite link has expired, the employee lands on an error page in Blissbook.

Blissbook invite link has expired error page with a sign-in link

The screenshot shows the Blissbook "invite link has expired" error page with a sign-in link.

How employees can self-serve

Employees can self-serve access their Blissbook account. They don't have to access Blissbook via a link sent to them, and you don't have to trigger a special invitation email for them to click. If the employee has an account in Blissbook (i.e. they are in the audience of a document), they can log in.

If an employee gets in touch with you regarding this error page, send them to either your custom domain or to your organization's blissbook.com domain at https://ORGANIZATION.blissbook.com (replace ORGANIZATION with your subdomain).

You can also tell the employee to click the "sign in" link on that error page.

In either case, they will be prompted to log in via SSO if your organization has it enabled, or they can enter their email address to trigger a new sign-in link to be sent to themselves.

How to trigger a new invitation as an admin

If you want to go the extra mile and trigger an invitation for employees, you can do so on your Reporting or People page.

  1. Open the employee's detail card by clicking on their name.

  2. Go to Actions > 1-Click Reinvite/Reminder.

Actions menu on an employee's detail card with the 1-Click Reinvite/Reminder option highlighted

The screenshot shows the Actions menu on an employee's detail card with the "1-Click Reinvite/Reminder" option highlighted.

If you want to read more about how tokenized links in Blissbook work, including information on how long links are valid for, please read our help article on Authentication Tokens.

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